Warranty

Our Warranty Service

How do I claim warranty?

To make a warranty claim, please contact the store from which the product was purchased. Alternatively, if you cannot make contact with the store, please complete the warranty claim form below and one of our friendly team members will contact you.

Please note that you may be asked for both your invoice from the store, and the invoice from your licensed installer when making a warranty claim.

GO TO WARRANTY CLAIM FORM

What will Fienza do to fix a problem?

This will depend on the problem with the product. Fienza will do one of the following:

  • Replace the faulty product.
  • Arrange a licensed service agent to repair or replace the product.
  • Arrange a Refund with the store from which you purchased the product (only in the case of major failure and within the warranty period). Please note in order to receive a refund, the product (with Major Failure) needs to be returned to either Fienza or the store where the product was purchased.

Warranty Periods

At Fienza we pride ourselves on supplying products of a high standard. Our warranty periods are extremely competitive and practically designed to give the end user peace of mind.

  • Domestic warranties apply to domestic uses and applications of Fienza products, such as private dwellings and retirement villages.
  • Commercial warranties apply to commercial uses and applications of Fienza products, including, but not limited to: commercial food premises such as restaurants; commercial accommodation such as hotels; hospitals and healthcare facilities; public amenities; and industrial, laboratory and manufacturing facilities.
View Domestic Warranties
View Commercial Warranties
DOWNLOAD WARRANTIES PDF

Important Information

  • Proof of Purchase is necessary to claim.
  • The warranty only applies to the original owner and is not transferable.
  • Fienza will not be liable for any loss or damages caused by a defective product, only the product itself.
  • Product must be installed by a licensed tradesman. Failure to do so voids warranty.
  • Product must be installed according to manufacturer’s instructions. Failure to do so voids warranty.
  • These extended warranties are only available on products purchased after 1st May 2012.
  • Do not store Oxidising Chemical inside vanity cabinets (it can cause mixer hoses to burst).

Australian Consumer Law Guarantee

At Fienza we pride ourselves on supplying products of a high standard. We aim to give the end user peace of mind and confidence in our products, and so our warranty periods are extremely competitive.

“Our goods come with guarantees that cannot be excluded in the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Exclusions

To the fullest extent permitted by law, Fienza excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage. Fienza will not be liable to bear the expense of claiming the warranty (i.e. time off work, postage, etc).

Warranties for Domestic Use

The extended warranties below apply to domestic uses and applications of Fienza products, such as private dwellings and retirement villages.

Installation of faulty, warped or damaged goods will void warranty. CHECK PRODUCT THOROUGHLY BEFORE INSTALLATION. Installation is acceptance of goods.
PRODUCT WARRANTY
VANITY CABINETS & TALL BOYS 1-year labour for product fault. Does not include door and drawer adjustment. Does not include instances where mixer leak or burst hose has caused damage to cabinetry.
Vanity Cabinets, Tallboy Cabinets & Fill Panels (MDF Only) 5 years replacement parts or product
Handles, Hinges, Legs & Drawer Runners 5 years replacement parts
VANITY TOPS 1-year labour for product fault.
Ceramic Basin-Tops 5 years replacement product
Poly-Marble Basin-Tops 5 years replacement product
Solid Surface Basin-Tops 5 years replacement product
Stone Tops 5 years replacement product
Mambo Tops 5 years replacement product
Hardwood Timber Tops 1-year replacement product
Stainless Steel Sink Tops 5 years replacement product
MIRRORS & STORAGE Labour not included.
Mirror Cabinets (MDF Cabinet Only) 5 years replacement parts or product
Mirror Cabinets (Glass Doors Only) 1-year replacement parts or product
Bevelled & Pencil Edge Mirrors 1-year replacement parts or product
LED Mirrors 1-year replacement parts or product
BASINS 1-year labour for product fault.
Ceramic & Glass 5 years replacement parts or product
Cast Stone Solid Surface (Structural) 25 years replacement parts or product
Cast Stone Solid Surface (Finish) 5 years replacement product or repair
TOILET SUITES 1-year labour for product fault. Parts subject to wear and tear, i.e. seals and rubbers are not covered by warranty.
Ceramics 5 years replacement parts or product
R&T Internal System
(Inlet & Outlet Valves)
3 years replacement parts
1-year labour
GEBERIT Concealed Cisterns
(Tanks & Frames)
15 years replacement parts or product
GEBERIT Concealed Cisterns (Inlet & Outlet Valves) 3 years replacement parts
1-year labour
GEBERIT Concealed Cisterns
(Inlet & Outlet Valves)
3 years replacement parts or product
Seat & Hinges 1-year replacement parts or product
Link & Flush Pipes 1-year replacement parts or product
Button Assembly 1-year replacement parts or product
BATHS Labour not included.
Acrylic (Structural) 10 years replacement on bath shell
Acrylic (Matte Finish) 1-year replacement on bath shell
Resin Stone (Structural) 25 years replacement parts or product
Cast Stone Solid Surface (Structural) 25 years replacement parts or product
Resin Stone (Finish) 5 years replacement product or repair
Cast Stone Solid Surface (Finish) 5 years replacement product or repair
Adjustable Legs & Frames 5 years replacement parts
Overflow Kits 1-year replacement parts
Wastes 1-year replacement parts
MIXERS (Not including Floor-Standing Mixers or Coil Mixers) Does not include parts subject to wear and tear, i.e. washers, O-rings, jumper valves.
Ceramic Disc Cartridges 15 years replacement parts
15 years labour
Mixer (Structural) 15 years replacement parts or product
1-year labour
Mixer (Chrome Finish) 15 years replacement parts or product
1-year labour
Mixer (Electroplated & PVD Finishes) 5 years replacement parts or product
1-year labour
FLOOR-STANDING MIXERS & COIL MIXERS Does not include parts subject to wear and tear, i.e. washers, O-rings, jumper valves.
Ceramic Disc Cartridges 15 years replacement parts
1-year labour
Mixer (Structural) 5 years replacement parts or product
Mixer (Chrome Finish) 15 years replacement parts or product
Mixer (Electroplated & PVD Finishes) 5 years replacement parts or product
1-year labour
TAPWARE Does not include parts subject to wear and tear i.e. washers, O-rings, jumper valves.
Ceramic Disc Cartridges 5 years replacement parts
1-year labour
Taps & Outlets (Structural) 5 years replacement parts or product
Taps & Outlets (Chrome Finish) 15 years replacement parts or product
Taps & Outlets (Electroplated
& PVD Finishes)
5 years replacement parts or product
1-year labour
SHOWERS, ACCESSORIES & BATH OUTLETS Labour not included.
Shower Heads & Arms (Structural) 15 years replacement parts or product
Shower Rails (Structural) 15 years replacement parts or product
1-year labour on Twin Rail Showers only
Shower Hoses 1-year replacement parts or product
Bath Outlets (Structural/Components) 15 years replacement parts or product
Accessories (Structural/Components) 5 years replacement parts or product
Finishes (Chrome) 15 years replacement parts or product
Finishes (Electroplated & PVD Finishes) 5 years replacement parts or product
1-year labour
SPARE PARTS Labour not included.
All Spare Parts 1-year replacement parts

Warranties for Commercial Use

The extended warranties below apply to commercial uses and applications of Fienza products, including, but not limited to: commercial food premises such as restaurants; commercial accommodation such as hotels; hospitals and healthcare facilities; public amenities; and industrial, laboratory and manufacturing facilities.

Installation of faulty, warped or damaged goods will void warranty. CHECK PRODUCT THOROUGHLY BEFORE INSTALLATION. Installation is acceptance of goods.
PRODUCT WARRANTY
VANITY CABINETS & TALL BOYS 1-year labour for product fault. Does not include door and drawer adjustment. Does not include instances where mixer leak or burst hose has caused damage to cabinetry.
Vanity Cabinets, Tallboy Cabinets & Fill Panels (MDF Only) 1-year replacement parts or product
Handles, Hinges, Legs & Drawer Runners 1-year replacement parts
VANITY TOPS 1-year labour for product fault.
Ceramic Basin-Tops 1-year replacement product
Poly-Marble Basin-Tops 1-year replacement product
Solid Surface Basin-Tops 1-year replacement product
Stone Tops 1-year replacement product
Mambo Tops 1-year replacement product
Hardwood Timber Tops 1-year replacement product
Stainless Steel Sink Tops 5 years replacement product
MIRRORS & STORAGE Labour not included.
Mirror Cabinets (MDF Cabinet Only) 1-year replacement parts or product
Mirror Cabinets (Glass Doors Only) 1-year replacement parts or product
Bevelled & Pencil Edge Mirrors 1-year replacement parts or product
LED Mirrors 1-year replacement parts or product
BASINS 1-year labour for product fault.
Ceramic 5 years replacement parts or product
Glass 1-year replacement parts or product
Cast Stone Solid Surface (Structural) 25 years replacement parts or product
Cast Stone Solid Surface (Finish) 5 years replacement product or repair
TOILET SUITES 1-year labour for product fault. Parts subject to wear and tear, i.e. seals and rubbers are not covered by warranty.
Ceramics 3 years replacement parts or product
R&T Internal System
(Inlet & Outlet Valves)
1-year replacement parts
1-year labour
GEBERIT Concealed Cisterns
(Tanks & Frames)
15 years replacement parts or product
GEBERIT Concealed Cisterns (Inlet & Outlet Valves) 3 years replacement parts
1-year labour
GEBERIT Concealed Cisterns
(Inlet & Outlet Valves)
3 years replacement parts or product
Seat & Hinges 1-year replacement parts or product
Link & Flush Pipes 1-year replacement parts or product
Button Assembly 1-year replacement parts or product
BATHS Labour not included.
Acrylic (Structural) 10 years replacement on bath shell
Acrylic (Matte Finish) 1-year replacement on bath shell
Resin Stone (Structural) 25 years replacement parts or product
Cast Stone Solid Surface (Structural) 25 years replacement parts or product
Resin Stone (Finish) 5 years replacement product or repair
Cast Stone Solid Surface (Finish) 5 years replacement product or repair
Adjustable Legs & Frames 5 years replacement parts
Overflow Kits 1-year replacement parts
Wastes 1-year replacement parts
MIXERS (Not including Floor-Standing Mixers or Coil Mixers) Does not include parts subject to wear and tear, i.e. washers, O-rings, jumper valves.
Ceramic Disc Cartridges 15 years replacement parts
Mixer (Structural) 7 years replacement parts or product
Mixer (Chrome Finish) 7 years replacement parts or product
Mixer (Electroplated & PVD Finishes) 1-year replacement parts or product
FLOOR-STANDING MIXERS & COIL MIXERS Does not include parts subject to wear and tear, i.e. washers, O-rings, jumper valves.
Ceramic Disc Cartridges 15 years replacement parts
Mixer (Structural) 5 years replacement parts or product
Mixer (Chrome Finish) 5 years replacement parts or product
Mixer (Electroplated & PVD Finishes) 1-year replacement parts or product
TAPWARE Does not include parts subject to wear and tear i.e. washers, O-rings, jumper valves.
Ceramic Disc Cartridges 5 years replacement parts
1-year labour
Taps & Outlets (Structural) 5 years replacement parts or product
Taps & Outlets (Chrome Finish) 15 years replacement parts or product
Taps & Outlets (Electroplated
& PVD Finishes)
1-year replacement parts or product
SHOWERS, ACCESSORIES & BATH OUTLETS Labour not included.
Shower Heads & Arms (Structural) 7 years replacement parts or product
Shower Rails (Structural) 5 years replacement parts or product
1-year labour on Twin Rail Showers only
Shower Hoses 1-year replacement parts or product
Bath Outlets (Structural/Components) 7 years replacement parts or product
Accessories (Structural/Components) 5 years replacement parts or product
Finishes (Chrome) 7 years replacement parts or product
Finishes (Electroplated & PVD Finishes) 1-year replacement parts or product
SPARE PARTS Labour not included.
All Spare Parts 1-year replacement parts