Return of goods due to incorrect or cancelled orders will incur a 20% restocking fee plus the cost of the return freight to Fienza. Return of goods to Fienza due to incorrect or cancelled orders is the responsibility of the purchaser at their expense. Credits will not be applied for any goods returned to Fienza that are not in original packaging and saleable condition.

Fienza reserves the right to refuse or reduce customer credits for specialised orders.

If your Fienza representative collects your returned goods, the customer will not need to pay for return freight, but is still liable for the 20% restocking fee. Please note that this excludes any large items or non-metro locations.

What will Fienza do to fix a problem?

This will depend on the problem with the product. Fienza will do one of the following:

• Replace the faulty product.
• Arrange a licensed service agent to repair or replace the product.
• Arrange a Refund with the store from which you purchased the product (only in the case of major failure and within the warranty period). Please note in order to receive a refund, the product (with Major Failure) needs to be returned to either Fienza or the store where the product was purchased.